Privacy Policy
Toronto, Ontario, Canada | Website inquiries and flooring estimate requests
Epoxy Flooring Toronto Pros ("we," "our," or "us") values clear explanations about how information is handled. This Privacy Policy applies to personal information submitted through our website, quote-request forms, and communications related to flooring enquiries. It explains the categories of information we may receive, why we use it, when another party may receive it, and how you can make a privacy request.
We aim to collect only the details reasonably needed for a stated purpose. This Policy does not replace a separate consent request where the law requires one, particularly before sharing an enquiry with an independent flooring contractor.
1. Information We Collect
When you request an epoxy flooring estimate or contact us, we may collect your name, telephone number, an email address if you choose to provide one, project address or approximate service area, and the contents of your message. Project details can include floor dimensions, the type of building, concrete condition, existing coatings, preferred finish, scheduling needs, and photographs you voluntarily upload.
Our website may also receive routine technical data such as an IP address, browser and device characteristics, referring pages, approximate location inferred from network data, and website activity. Where enabled, cookies or similar tools may support essential website functions, spam prevention, and aggregated performance measurement. Optional analytics or tracking tools are subject to applicable notice and consent requirements.
Please do not submit payment-card details, government ID numbers, or other sensitive information through a general estimate form. The site is intended for people seeking professional flooring information and is not directed to children; if we learn that information was submitted by a child without authorization required by law, we will take appropriate steps to address it.
2. How We Use Personal Information
We use enquiry information to respond to questions, assess the general nature of a flooring project, arrange appropriate follow-up, prepare or facilitate estimates, and communicate about the request you initiated. Depending on the features in use, technical data may help us operate the site, measure performance, investigate errors, prevent automated submissions, and protect against abuse.
We may also use information to maintain reasonable business records and to meet legal obligations. We will not repurpose details from a flooring enquiry for unrelated activities without the additional notice or consent required by applicable law. Promotional messages, if offered, are handled separately from communications needed to respond to your original request, and you may withdraw marketing consent.
3. Flooring Enquiries and Independent Contractor Referrals
Epoxy Flooring Toronto Pros may help connect a property owner or business with an independent flooring professional able to review a request. If a referral is necessary, the information shared may include the project description, service location, relevant photos, and contact details needed for the contractor to respond. We seek the applicable consent and explain the intended referral at or before the point of submission; visiting the website alone does not authorize a contractor referral.
An independent contractor may operate under its own business name, provide its own quotation, and be responsible for the services it agrees to perform. That contractor may have separate privacy practices. We recommend reviewing any privacy notice and quotation provided directly by the contractor before proceeding. Information is not shared with unrelated parties merely because a visitor viewed the website.
4. Service Providers and Processing Locations
Website hosting, form delivery, cybersecurity, analytics, and business communications may be supported by third-party service providers. Providers may access or process limited personal information as needed to deliver the relevant service, subject to appropriate contractual or operational safeguards.
Some providers may process or store information outside Ontario or Canada. When information crosses borders, local laws in the receiving jurisdiction may apply, including lawful access requests by public authorities. We take reasonable steps to assess service providers and use safeguards proportionate to the information and services involved.
5. Security, Retention, and Disposal
We use reasonable administrative, technical, and organizational measures designed to restrict unauthorized access, misuse, loss, or alteration of personal information. These measures may include access limitations, secure system configurations, and provider oversight appropriate to the information handled. Internet transmissions and storage systems cannot be guaranteed completely secure.
Enquiries and related records are kept only for a period reasonably required to answer requests, manage legitimate follow-up, resolve disputes, maintain business records, or comply with legal requirements. When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it. The applicable retention period can differ depending on the purpose and any legal obligation.
6. Your Choices and Privacy Rights
Subject to applicable law, you may ask whether we hold personal information about you, request access to it, seek a correction, or inquire about how it was used or disclosed. You may also withdraw consent for a use that depends on consent, subject to legal or contractual limits and reasonable notice. Withdrawal may affect our ability to respond to an unfinished service request.
You may control many cookies through browser settings, and any cookie preference tools offered on the website. Disabling some tools can affect site functionality. To make a privacy request, use the website contact form and identify your message as a "Privacy Request." We may ask for reasonable verification before disclosing or changing information and will respond in accordance with applicable law.
7. Privacy Incidents and Accountability
If we become aware of an event involving unauthorized access, loss, or disclosure of personal information, we will assess the circumstances, take proportionate steps to limit further exposure, and document the event as required. Where applicable law requires notification to affected individuals or a privacy regulator, we will provide that notice within the applicable framework.
Privacy concerns can be submitted through the contact form so they can be directed to the person responsible for privacy matters. We review such concerns and, where appropriate, reassess the relevant collection, referral, or information-security practices. Individuals may also have the right to raise a complaint with the appropriate Canadian privacy authority.
8. Contact, Scope, and Policy Updates
This Policy applies to the Epoxy Flooring Toronto Pros website and its associated enquiry channels serving Toronto, Ontario, Canada. For questions about personal information, a request for access or correction, or a concern about a contractor referral, contact us through the website form and include "Privacy Request" in your message. We do not require you to publish your request or send it through a public comment field.
We may revise this Policy when the website, service relationships, privacy practices, or legal requirements change. The current version will be posted on the website with an updated date. If a material change calls for additional notice or consent, we will take the steps required under the applicable law.
Last updated: September 15, 2026